About Eastpoint Recovery

About Eastpoint Recovery Group

Eastpoint Recovery Group is a licensed receivables and collections management firm. We ensure that our clients and their debtors reach an amicable agreement to resolve the outstanding obligation.

Easpoint Recovery Group is a member of the Association of Credit and Collections Professionals. We are a BBB accredited business.

Our company prides itself in offering professional services that keeps in mind each individual case. Whether we are acting on behalf of a client or as a collections agency, we always remain respectful to the other party. We understand that the best way to resolve monetary issues is to come to a solution that is attainable and acceptable to both parties.

To Creditors:

Having all your finances in order is a core element of business but managing outstanding payments can be time-consuming. We offer professional solutions for contacting and brokering a payment agreement. Let us work on your behalf so that you can focus on running the rest of your business.

To Debtors:

Having outstanding debt can be harmful to your credit score. Yet sometimes, we fall into debt due to unforeseen and difficult to manage conditions. Our solutions help eradicate the outstanding debt so that you can return to a more stable financial situation.

How and Why We Started

Eastpoint Recovery Group is a women-owned business started in 2011. The firm’s co-founders Danielle Green and Amy Constantine are still active in the business.

President, Danielle Green

Danielle Green began her career in collections in 2001 and has been rising ever since. 10 years later, she decided to start a new kind of receivables management group with her long-time friend and colleague Amy Constantine.

Vice-President, Amy Constantine

Amy Constantine has been working in collections since graduating from SUNY Buffalo in 2002. She brings her expertise front and center as VP of Collections.

Our unique approach is to work collaboratively between collectors and financial counselors so that consumers have a more pleasant experience.

Receivables management companies often get a bad reputation and we are here to change that. We believe it is possible to satisfy our clients while also supporting consumers in reducing their debt.

Our compliance department is proactive in making sure the entire team stays courteous and follows the regulations. Each team member is responsible for following the Fair Debt Collection Practices Act (FDCPA).

Our Expertise

Collectively, our team has experience in all aspects of receivables management. This includes:

  • Credit card collections
  • Liquidation
  • Delinquency
  • Purchase debt
  • Student loan debt
  • Debt consolidation
  • And more

How to Contact Eastpoint Recovery Group

The Eastpoint Recovery Group offices are located in Buffalo, New York. Clients and consumers wanting to make a payment can contact us directly by phone: (800) 459-2417.

For more information about our services, please fill out a Contact Us form.

Have we contacted you? This may be regarding an outstanding debt or a response to one of your inquiries. Please give us a call to discuss further.

What Is a Collections Management Firm?

A collections management firm works to resolve outstanding debt which can be on behalf of a client or on a purchased debt. The former is often referred to as a debt collector while the latter is often called a collections agency. You can hear more on our radio feature on WBEN.

These two terms are used interchangeably but the situation is slightly different.

When a debt collector is hired by a client, a creditor, they work to retrieve the full amount. The debt collector is then a third party and may receive a fee or a percentage of the due amount.

A collections agency handles outstanding debts that the original creditor has passed on. In this case, there are only two involved parties left; the collections agency and the debtor.

The Eastpoint Recovery Group is active in both situations. It is both a third party debt collector and collections agency.


Debt Collection Limitations – Eastpoint Recovery Group Post

Dealing with debt collectors can be intimidating but it is important to know that there are limitations to what they are legally allowed to do. Knowing what they can and cannot do helps you feel more in control of the situation.

Debt collection is regulated at both state and federal level so, if a debt collector is taking extreme measures you are within your rights to file a formal complaint. All debt collectors, including Eastpoint Recovery Group, must abide by the Fair Debt Collection Practices Act, or FDCPA, which is a federal statute and there might be additional regulations on state level.

Here is a quick list of which methods debt collectors can use and which tactics are considered foul play. Familiarize yourself with each one so you know what to expect and how you can handle the situation best.

What You Need to Know About Debt Collectors

Debt collectors are third parties. They are either hired by the person, business or institution that you owe money to or they have bought your debt from that party.

Debt is transferable so it might work out better for the debt collector to sell the debt to another debt collector. Some may choose to do so if they were unable to get any payments from you or if you were only able to repay the debt partially.

This means that the person you are dealing with might not even be the original party that you owe. Regardless of who it is though, they have a legal claim to the owed amount so you are still responsible for paying it. You can view Eastpoint Recovery Group online profiles to learn more about collection.

The Mini Miranda

There are two main methods of contact used by a collector; through letters or by phone. The first time contact is made, the collector must include a specific disclosure called the Mini Miranda, regardless of whether it was by phone or through a letter.

The Mini Miranda includes 4 pieces of information;

  1. The party contacting you is a third-party debt collector
  2. They are contacting you for the purpose of getting the debt paid
  3. Any information during the exchange can and will be used to pursue payment
  4. Your rights concerning the debt

If the debt collector does not make include the Mini Miranda during the first contact point they are in violation of the FDCPA. Not including this disclosure might also be a sign that the person contacting you is not a certified debt collector so be wary of these scams.

How Debt Collectors Can and Cannot Make Contact

As mentioned, debt collectors may call, DM on Twitter, or send letters. They are also allowed to make contact with your known friends and relatives, in the same way, in order to locate you but this is often limited to just one time.

They are allowed to call you at your place of work. However, they cannot inform your boss or colleagues that you are in debt and that the call is regarding this debt.

When you take this call at work, you can inform the collector that you cannot receive these personal calls at work. As soon as you have done this they are legally forbidden from contacting you at work again.

The calls are only allowed between 8 a.m. and 9 p.m. Any calls outside of these hours are in violation of the FDCPA.

You can also stop them from contacting you through calls completely . To do so, you have to write them, a formal request by letter, to stop contacting you by phone.

Remember though, just because they are no longer calling you does not mean the debt has gone. You still have to repay the debt in full.

What Debt Collectors Can and Cannot Say

Whether it is by phone or through a letter, all communications must remain truthful. In other words, they cannot falsely threaten you with unlawful actions and they cannot make you pay more than you owe.

For example, they cannot say you will get arrested for failing to make a payment and they cannot pose as anyone other than a debt collector.

Collectors must also watch their language. Obscenities, threats any other insensitive or disrespectful speech and harassment is not allowed under any circumstance.

Also, there are only very few parties that collectors are allowed to inform on the situation. As mentioned, they cannot inform your workplace of your debt and they cannot say anything to your friends and relatives other than to request information on your location.

If you are being represented by a lawyer on the matter then all communication must go through the lawyer. They can no longer contact you directly if you are already represented.

Limitations on Legal Actions

A debt collector can sue a debtor but they are not likely to do so because of the cost and time that a court case would take. However, it is still a possibility.

Unfortunately, it happens quite frequently that a debt collector sues and then the debtor does not show up for the scheduled date. In this case, the debt collector automatically wins the case.

There are three common punishments for when a debtor loses a court case. These are wage garnishment, bank levies and tax refund punishments.

The wage garnishment specifically can strongly affect your monthly budget. So, if you are already living on a tight budget it might be better to settle for a smaller amount than to continue to court.

It is good to know that a debt collector cannot sue for a debt that has passed its statute of limitations – this is called a time-barred debt. The exact statute of limitations differs per state and type of debt so check with a lawyer if necessary.

However, just because a debt is old and beyond its statute of limitations, it is not cleared. Debt collectors are still allowed to continue contacting you for a time-barred debt.

There is also loophole with time-barred debts. In certain states, a partial payment on a time-barred debt makes it current again meaning that they could sue again once a partial payment is made.

The wiser option is entering negotiations with the debt collector, preferably with a lawyer, and agreeing on a smaller final amount. Draw up an official agreement that both parties agreed on a smaller final amount and that the debt collector can no longer demand payments on that specific debt.

Other Possible Actions

The most common action a debt collector takes is reporting the debt to the credit bureaus. This means that the debt can, and likely will, affect your credit score. Be sure to search for the collector in the local news to see if they are legit before sending them money.

A bad credit score could make it more difficult to get future loans, lead to higher interest rates on credit cards and loans and might also increase insurance premiums. In other words, a report to credit bureaus can affect your life in more ways than one.

When dealing with debt collectors, keep in mind which actions they can and cannot take. Although they can put pressure on you to pay a debt, they can only do so to a certain extent.